Privacy Policy

This privacy policy sets out how Phuket Pools uses and protects any information that you give Phuket Pools when you use this website. We reserve the right to update this Privacy Policy from time to time. If changes are made, you will be notified on the homepage of this site. By using this site, we consider you acknowledge that you have read and accept the terms of this Privacy Policy and you consent to the use of your personal information as set out in this Privacy Policy.


We are committed to ensuring that your privacy is protected. We will ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The information collected about you by us may include:

  • Full name
  • User name and password
  • Identity document number
  • Bank account and debit card details
  • Residential address and telephone number
  • Personal e-mail address
  • Date of birth
  • Photograph that an individual can be clearly identified together with details about your playing habits, playing transaction, and game history relating to lottery games.


Please note that we collect your data only for specified purposes. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To improve our products and services.
  • For internal record keeping.
  • For periodically we may send promotional emails and update about new products, special offers or other information which we think that you may find interesting.
  • We may also use your information for market research purposes.
  • To process payment transactions.
  • To respond your requests and queries.
  • We will obtain most of your personal information during the registration process and/or when an online direct debit is set up for you but will also collect your personal information each time you use this site and each time you undertake a transaction or play games on the site. In addition, we also may collect dynamic or static internet protocol addresses when sending HTML e-mails to you or when you visit the site. If you have indicated to such effect, you agree that we may from time to time send you information and promotional material in connection with its goods and services, which may be of interest to you.


We will take steps to ensure that your personal information is not disclosed accidentally or processed for any other purpose than those described in this Privacy Policy. In addition, your personal data is handled in accordance with our security policy to prevent the unauthorized disclosure or loss of your personal data. Transactions utilising your bank account details and debit card details will be protected by firewalls with a view to ensuring the security of such details. We will not reveal details of your personal data to any other person unless we have your permission or is required under a legal obligation to do so. We also take steps to verify your identity before granting access to your information or making the requested alterations.


The Company may share your personal information with third parties (for example, banks for the operation of your on-line account, for the purpose of answering questions about your on-line account, authentication agencies for the purpose of checking your identity and entitlement to use any debit card you register/try to register on your account, agencies for the purpose of administering and managing your direct debit and on-line account etc) and, if you have consented, with actual or prospective business partners for marketing or business development purposes. If you have consented to us for granting access to your personal information to selected third parties, you consent to their processing your personal information for the purposes of providing details of other products or services. Processing of your personal information by any third party will be in accordance with the privacy practices of that third party.


A computer "cookie" is a small piece of information that is stored by your browser on your computer's hard drive or temporarily in your computer's memory. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use temporary cookies to identify your current session when you make another request in the same session. These cookies are not stored permanently on your computer's hard drive and are erased when you close your browser.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can always choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


You may choose to restrict the collection or use of your personal information in this way. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you still can change your mind at any time. You can obtain access and make correction to your personal data record by sending us written mails or fill in an online feedback form on this website. We will make the necessary amendments and confirm that we have already responded your requests.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by e-mail. We recommend you regularly check for changes and review this policy whenever you visit our website. If you do not agree with any aspect of the updated policy, you must immediately notify us and cease using our services.